Returns and Exchanges
CHANGE YOUR MIND? NOT THE RIGHT SIZE OR STYLE? NO PROBLEM!
AS LONG AS THE ITEM IS UNWORN, UNWASHED AND TAGS ARE INTACT, WE OFFER FREE EXCHANGES, AND FREE RETURNS FOR STORE CREDIT. FOR RETURNS TO ORIGINAL FORM OF PAYMENT THERE IS A SMALL SHIPPING FEE OF $5.99.
Return & Exchange Policy:
Due to the Stay at Home Ban many states are experiencing as a result of COVID19, we are extending our return and exchange policy to 60 days.
- Returns and exchanges will only be accepted if the item is in brand new, unworn condition with the tags attached.
- Please return and exchange items in the provided clear bag to help ensure the life of the product while in-transit.
- Apparel must have hangtags attached and be free of stains, deodorant marks, perfume scents, make-up, and animal hair.
- We reserve the right to adjust returns if original items are not received in new condition.
- Please allow up to 5 business days for a return or exchange to be processed once it arrives at our facility. You will receive an email from us when the return or exchange is processed.
**We do NOT refund original shipping charge**
Packages received without proper order identification may result in longer than estimated processing times.
We recommend shipping with insurance, receiving shipment tracking, and keeping your shipping receipts until your return is processed. Raskol Apparel is not responsible for missing, damaged, or packages lost in transit when obtaining your own shipping label.
Please send returns to:
Address: 1051A Pape Ave, Toronto, ON M4K 3W3, Canada